Support
Questions about Snake Identifier, a purchase or your data? Most answers are below. Otherwise write to us and a person will reply.
Contact
Email nikolaystrikhar@gmail.com. Tell us your device and app version and we can help faster.
Common questions
How do I get the best result?
Take the photo from a safe distance in daylight, show the whole snake, and include the head and the pattern of the back if you can.
Does the app send my exact location?
No. Only the name of the town and country where the photo was taken is sent with the photo, never coordinates. If there is none, the region setting of your phone is used. Details are in the privacy policy.
Can I rely on the result to decide if a snake is dangerous?
No. The result can be wrong. Keep your distance from every snake, and call emergency services if someone is bitten.
How do I restore a purchase?
Open Settings in the app and tap Restore purchases, signed in with the Apple ID you bought with.
How do I cancel the subscription?
Settings app, tap your name, then Subscriptions, then Snake Identifier. Cancel at least 24 hours before the renewal date.
How do I get a refund?
Apple handles all payments, so refunds go through Apple: open reportaproblem.apple.com.
How do I delete my data?
Deleting the app deletes everything it stored on your device. For anything else we may hold, write to nikolaystrikhar@gmail.com. The full picture is in the privacy policy.