Support
Questions about JewelID, a purchase or your data? Most answers are below. Otherwise write to us and a person will reply.
Contact
Email nikolaystrikhar@gmail.com. Tell us your device and app version and we can help faster.
Common questions
How do I get the best result?
Use daylight, put the piece on a plain background, and add a sharp close-up of the stamp inside the band or on the clasp. Clean the piece first if you can.
Can the app tell if a diamond is real?
It can say what the photo suggests, but a photo cannot prove it. A jeweler can test a stone in minutes.
How do I restore a purchase?
Open Settings in the app and tap Restore purchases, signed in with the Apple ID or Google account you bought with.
How do I cancel the subscription?
On iPhone: Settings app, tap your name, then Subscriptions, then JewelID. On Android: Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date.
How do I get a refund?
Apple and Google handle all payments, so refunds go through them: on iPhone open reportaproblem.apple.com; on Android, request it in Google Play under Payments and subscriptions, Budget and history.
How do I delete my data?
Deleting the app deletes everything it stored on your device. For anything else we may hold, write to nikolaystrikhar@gmail.com. The full picture is in the privacy policy.